1. Overview
At SIGMAEO, we want you to be completely satisfied with our AI-powered SEO intelligence platform. This refund policy outlines the circumstances under which we offer refunds.
2. Subscription Refunds
Monthly Subscriptions:
- Full refund available within 7 days of initial purchase if you haven't used more than 10% of your monthly credits
- No refunds for recurring monthly charges after the first month
- You can cancel anytime to prevent future charges
Annual Subscriptions:
- Full refund available within 14 days of initial purchase if you haven't used more than 10% of your first month's credits
- Prorated refunds may be available for annual plans cancelled within the first 30 days
- No refunds after 30 days from purchase date
3. Credit Add-On Purchases
One-time credit purchases are non-refundable once the credits have been added to your account.
If you experience technical issues preventing you from using purchased credits, please contact our support team for assistance.
4. Exceptions
We may provide refunds outside our standard policy in the following circumstances:
- Technical Issues: Significant platform outages or bugs that prevented normal use
- Billing Errors: Duplicate charges or incorrect billing amounts
- Account Issues: Unauthorized transactions on your account
5. How to Request a Refund
To request a refund:
- Email us at support@argentrontech.com
- Include your account email and order/transaction ID
- Explain the reason for your refund request
We aim to respond to all refund requests within 2 business days.
6. Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
7. Cancellation vs. Refund
Cancellation: Stops future billing but allows you to use the service until the end of your current billing period.
Refund: Returns your payment and immediately terminates access to paid features.
You can cancel your subscription at any time from your account settings without requesting a refund.
8. Plan Upgrades and Downgrades
When upgrading plans, you'll be charged the full price of the new plan. Your remaining credits from the previous plan will be preserved as bonus credits.
Downgrades take effect at the end of your current billing period. No prorated refunds are provided for downgrades.
9. Contact Us
If you have questions about our refund policy or need assistance, please contact us:
- Email: support@argentrontech.com